I have actually emailed/called/texted the business numerous times without any reaction. I have asked for a refund and nobody has actually answered me - Slabway Shiatsu Massage Chair. I would recommend not to waste your difficult generated income on this business. I will be calling the Attorney General to file a problem regarding PIECE. Buyer Be Careful!!!!!! Hello There Michael, We truly regret the clear disappointment and hassle you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was produced December fourth which there was a label created on December 7. Your package was identified and all set for pickup. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have been not able to satisfy the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the current circumstances affecting our providers nationwide. In relation to your experience with our consumer service group, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Slabway Full Body Massage Chair).
We recognize that we stopped working to miss the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and find excellent use of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment fee was told it will shipped in 3 days. Called in 3 days stated it shipped 4 days back after a week they do not address the phone and inform you to chat with their website which never address you back. They will keep you waiting sent a number of e-mail with the same reaction will return with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets developed to come to them. This company is a scam and I'm going to do my best in finding a legal representative to invest enough cash to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI acquired 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive originating from Utah to Illinois on truck that took two days once it was packed on the truck from the plant we eliminated from the box set it up plugged it in the chair went into a complete recline mode and has not came out of it considering that I have actually attempted to get in touch with Slabway various times via e-mail phone calls and have actually yet been able to talk to a live person I continually get e-mails back from them stating that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they once again inform me that it's going to be 72 hours prior to a representative contacts me again I get another email stating that they're closing the RMA support ticket I have actually been attempting to follow this company anywhere I can to leave Negative feedback on this business due to the piss poor action that I receive from their support groups I believe any person wanting to acquire any of their products should highly take a look at all their feedback's I have no concept the actual count of the number of bulls ** t positive feedback's they're publishing however I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the functionality issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com advising that you check the fuse located on the back of your chair (Slabway Massage Chair $1499.98). We have actually gotten no more interaction from you notifying us if that fixed your issue. In relation to your experience with our customer care team, we comprehend that our service has actually taken a hit this holiday season.
We are doing all that we can with the resources readily available to us to supply a good experience to each and every consumer. We recognize that we failed to miss out on the mark in this instance. For that we ask forgiveness - Slabway Massage Chair Reviews. We await your action. Thank YouI bought a foot massager. Site said 2-4 day shipment time.
I called number noted and it is a recording that simply keeps repeating. States to get on chat on the internet website. I contacted chat, said "presently replying in under 15 minutes". I have been on chat for 44 mins at this minute and no contact. Ro-bot states "normal wait time 5-15 mins.
I believe this place is a scam and i am going to get in touch with charge card to stop payment. Slabway Shiatsu Massage Chair Reviews. I DO NOT RECOMMEND purchasing anything from this inadequately run outfit (if they are a genuine attire). PURCHASER BEWARE!!!!!! Hello Ian, We truly are sorry for any frustration or hassle you have experienced. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to satisfy the demand.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the existing circumstances affecting our providers nationwide. In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this vacation season (Slabway Massage Chair $1499.98). It is our busiest time of the year and this year's occasions have more than tripled our group's work.
We acknowledge that we stopped working to miss the mark in this instance. For that we say sorry. Our records do reveal that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and find excellent use of the Slabway Shiatsu Foot Massager - Slabway One Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid delivery with no further explanation!? I have actually called several times, sent out e-mails used the chat widget they suggested and likewise reached out to them by means of all social media platforms and no reaction no reply just no explanation.
I would like a complete refund for the foot massager and 1 year service warranty I acquired. Tonya L ****** Hey Tonya, We genuinely are sorry for the clear frustration and inconvenience you have experienced regarding your current order with Slabway (Slabway Full Body Massage Chair). This is not our intent and not the experience we desire for our client.
This was due to an error in communication with the pickup at our satisfaction facility. Your bundle was identified and prepared for pickup. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to satisfy the demand (Slabway Massage Chair Amazon). As such, we have also been unable to guarantee our shipping timespan with the very same certainty we previously had the ability to.
In relation to your experience with our client service group, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources available to us to provide a great experience to each and every customer (Reviews Of Slabway Massage Chair).
For that we apologize. Our records show that you have gotten the complete refunds as asked for. We expect the chance to regain your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I found the product they were offering could be bought for $67. 99 and $87. 99 on Amazon with free shipping. I right away tried to cancel my order. I sent out an e-mail I got in touch with the phone, for which there was no reaction. It was now around 12:20. I finally received an action by Monday morning informing me the order had actually delivered.
However, it was not deliverable due to the fact that they had an incorrect apartment number. I got in touch with UPS and asked them to return to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They ought to not have actually charged me for shipping. However, I will make it understood that they are charging double or more of the cost of their products.
It is your obligation to do so. You will be benefited from if you do not. I got my foot massager and it worked when then stopped. Now no one gets the phone and won't address their own chat bot. It's absurd. I desire my money back. Hi Francis, We are sorry for any frustration you have experienced regarding the functionality of your Slabway Shiatsu Foot Massager as well as the disappointment experienced with our customer assistance since late. Their refund policy for their incompetence is ridiculous. Do refrain from doing business with these people. Go through ******. I purchased a foot massager Nov 26, utilized it when and it caused me sever pain. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their reviews before purchasing from this business.
I will keep your company on blast for this - Reviews Of Slabway Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not suit your requirements. Our records reveal that your order was approved for a refund which you picked the option to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you would like to continue with the return process you have actually initiated, we ask that you please reply to the assistance email thread validating you 'd with to continue. BBB Company Profiles might not be reproduced for sales or promotional purposes. BBB Organization Profiles are provided solely to assist you in exercising your own best judgment.
However, BBB does not verify the precision of info offered by third celebrations, and does not ensure the accuracy of any information in Business Profiles - Slabway Massage Chair Reviews. When thinking about complaint details, please consider the company's size and volume of transactions, and comprehend that the nature of grievances and a firm's responses to them are often more vital than the variety of grievances.
BBB Company Profiles are subject to change at any time. If you pick to do organization with this business, please let business understand that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any item, service or service - Slabway One Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage expert. Our company believe chair massage is excellent - Slabway Full Body Massage Chair...
Massage Chairs are intricate makers with lots of moving parts and advanced computer components, so things can go incorrect. However it's not much different from a car, it depends upon how you use it and how you take care of it that will determine how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and swellings that can take place throughout shipment.