I have emailed/called/texted the company a number of times without any action. I have actually requested a refund and no one has answered me - Slabway Shiatsu Massage Chair. I would recommend not to waste your tough earned cash on this company. I will be calling the Attorney general of the United States to submit a grievance concerning SLAB. Purchaser Be Careful!!!!!! Hello Michael, We regards are sorry for the clear aggravation and inconvenience you have experienced regarding your current order with Slabway.
Examining your order history, I do see your order was produced December 4th which there was a label produced on December 7. Your bundle was identified and prepared for pickup. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to satisfy the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the present scenarios affecting our providers nationwide. In relation to your experience with our client service team, we understand that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's work (Slabway Massage Chair Reviews).
We acknowledge that we failed to miss out on the mark in this circumstances. For that we apologize. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and discover terrific usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return because the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installation cost was told it will delivered in 3 days. Called in 3 days stated it shipped 4 days ago after a week they do not address the phone and tell you to talk with their site which never ever answer you back. They will keep you waiting sent numerous email with the same reaction will get back with you later.
Called XPO LOGISITICS and they specified they do not even see any tickets created to come to them. This business is a fraud and I'm going to do my finest in discovering a legal representative to spend adequate money to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI purchased 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to ship and arrive coming from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we removed from the box set it up plugged it in the chair went into a full recline mode and has not came out of it considering that I have actually attempted to call Slabway numerous times by means of email phone calls and have actually yet been able to speak with a live individual I continuously get e-mails back from them mentioning that they will have a support member call me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and then they again tell me that it's going to be 72 hours before a representative contacts me once again I get another email stating that they're closing the RMA support ticket I've been trying to follow this business anywhere I can to leave Negative feedback on this business due to the piss poor action that I obtain from their support teams I think any person looking to buy any of their items should highly look at all their feedback's I have no idea the real count of how numerous bulls ** t favorable feedback's they're posting but I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the functionality issues you have experienced with your Slabway Shiatsu Massage Chair. Slabway One Massage Chair.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com advising that you examine the fuse located on the back of your chair (Slabway Massage Chair). We have actually gotten no additional communication from you informing us if that fixed your issue. In relation to your experience with our customer care team, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources offered to us to provide an excellent experience to each and every consumer. We acknowledge that we failed to miss out on the mark in this instance. For that we ask forgiveness - Slabway Massage Chair. We await your action. Thank YouI purchased a foot massager. Site said 2-4 day delivery time.
I called number listed and it is a recording that simply keeps repeating. Says to get on chat on the internet site. I contacted chat, said "currently responding in under 15 minutes". I have actually been on chat for 44 mins at this moment and no contact. Ro-bot states "regular wait time 5-15 minutes.
I think this place is a fraud and i am going to contact charge card to stop payment. Slabway Massage Chair $1499.98. I DO NOT RECOMMEND buying anything from this improperly run clothing (if they are a genuine clothing). PURCHASER BEWARE!!!!!! Hey There Ian, We sincerely are sorry for any aggravation or hassle you have experienced. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been not able to fulfill the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the current scenarios affecting our providers nationwide. In relation to your experience with our client service group, we understand that our service has taken a hit this vacation season (Slabway Massage Chair $1499.98). It is our busiest time of the year and this year's events have more than tripled our group's workload.
We recognize that we stopped working to fizzle in this circumstances. For that we ask forgiveness. Our records do show that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and find excellent use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Pic. Placed an order on 12/4/20 and the order was canceled mid delivery with no more description!? I've called several times, sent out emails utilized the chat widget they recommended and likewise connected to them by means of all social media platforms and no response no reply just no explanation.
I would like a full refund for the foot massager and 1 year service warranty I purchased. Tonya L ****** Hi Tonya, We truly regret the clear disappointment and trouble you have experienced concerning your current order with Slabway (Slabway Massage Chair Review). This is not our intention and not the experience we desire for our customer.
This was because of a mistake in interaction with the pickup at our fulfillment center. Your plan was labeled and all set for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the demand (Slabway Massage Chair Amazon). As such, we have actually likewise been unable to ensure our shipping amount of time with the very same certainty we formerly were able to.
In relation to your experience with our customer care team, we understand that our service has taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources offered to us to provide a good experience to each and every consumer (Slabway Full Body Massage Chair).
For that we ask forgiveness. Our records show that you have actually received the complete refunds as asked for. We expect the chance to restore your trust in the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I found the item they were offering might be acquired for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away attempted to cancel my order. I sent out an email I got in touch with the phone, for which there was no reaction. It was now around 12:20. I lastly received a reaction by Monday morning informing me the order had shipped.
Nevertheless, it was not deliverable due to the fact that they had an inaccurate apartment or condo number. I contacted UPS and asked them to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They must not have charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their products.
It is your obligation to do so. You will be made the most of if you do not. I received my foot massager and it worked once then stopped. Now nobody gets the phone and won't address their own chat bot. It's outrageous. I desire my cash back. Hey there Francis, We are sorry for any disappointment you have experienced concerning the functionality of your Slabway Shiatsu Foot Massager along with the aggravation experienced with our customer support since late. Their refund policy for their incompetence is outrageous. Do not do company with these individuals. Go through ******. I bought a foot massager Nov 26, used it once and it triggered me sever pain. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their reviews before purchasing from this business.
I will keep your company on blast for this - Reviews Of Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not match your requirements. Our records reveal that your order was approved for a refund and that you selected the alternative to have Slabway supply a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund quantity.
At this time, if you wish to continue with the return process you have actually started, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Organization Profiles might not be replicated for sales or promotional functions. BBB Organization Profiles are provided entirely to help you in exercising your own best judgment.
Nevertheless, BBB does not verify the precision of info provided by third parties, and does not ensure the accuracy of any information in Organization Profiles - Slabway Massage Chair Review. When thinking about grievance information, please consider the company's size and volume of deals, and understand that the nature of problems and a firm's responses to them are frequently more crucial than the number of problems.
BBB Organization Profiles undergo change at any time. If you choose to do service with this service, please let the company know that you called BBB for a BBB Company Profile. As a matter of policy, BBB does not back any product, service or service - Slabway Massage Chair.
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Massage Chairs are intricate machines with great deals of moving parts and advanced computer parts, so things can fail. But it's not much different from a cars and truck, it depends upon how you utilize it and how you take care of it that will identify the length of time it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and bruises that can occur throughout delivery.